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WorldRetail

Terms of Membership and Use

Updated 1 October 2026

WorldRetail is operated by World Retail Group LLC, a limited liability company registered in the Sharjah Media City Free Zone (Shams), United Arab Emirates, licence number 2648691.01, with its registered address at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. In these terms, "WorldRetail", "we", "us" and "our" mean World Retail Group LLC. "You" means the person using WorldRetail.

These terms apply when you browse WorldRetail, create an account, buy or receive a membership, or use an offer. By creating an account or buying a membership you agree to them, together with our Privacy Policy, Refund and Cancellation Policy and Acceptable Use Policy. Businesses that list on WorldRetail also agree to the Merchant Terms.

Nothing in these terms takes away rights you have under the consumer protection laws of the country where you live that cannot be excluded by agreement.

1. What WorldRetail is

WorldRetail is a membership platform. It lets members find and use offers published by independent businesses ("participating businesses") in cities around the world and online.

  • Participating businesses set their own offers and conditions and supply their own goods and services. They are responsible for what they sell.
  • We run the platform, check businesses before they appear, and handle your membership and payments for it. We are not the seller of the goods or services a business provides.
  • If a business does not honour a valid offer, tell us at help@worldretail.group and we will follow it up with them.

2. Your account

  • You must be at least 18 years old to create an account or buy a membership.
  • Give us accurate information and keep it up to date. Use one account per person.
  • Keep your password private. You are responsible for activity on your account until you tell us it has been compromised.
  • You can sign out of every device from Account → Settings and delete your account at any time.

3. Free accounts and paid memberships

A free account lets you browse offers, save businesses and offers, and use offers that are open to all members. Paid memberships (for example WorldRetail Plus and WorldRetail Family) add the full member catalogue and your WorldRetail Pass. What each plan includes is shown on the membership page at the time you join.

  • Prices are shown in the currency of your region and include VAT or sales tax where it applies. The price you pay is the one shown at checkout.
  • Payment is taken by our payment provider, Stripe. We never see or store your full card number.
  • Renewal. Paid memberships renew automatically at the end of each monthly or annual period, at the then-current price for your plan, until you cancel. We email you before an annual membership renews.
  • Price changes. If we change the price of your plan, we tell you at least 30 days before it applies to you. You can cancel before the change takes effect.
  • Failed payments. If a renewal payment fails, our payment provider retries it over the following days. Your membership stays active for up to 7 days while we try to collect payment. If payment still fails, your account moves to the free plan.

4. Free trials

New members may be offered a free trial of a paid plan. One free trial is available per person. Your trial converts automatically to a paid membership at the end of the trial period unless you cancel before it ends. The length of the trial and the price that follows are shown before you start, and we remind you by email before the trial ends.

5. Cancelling

You can cancel a paid membership at any time from Account → Membership, without contacting us. Cancellation stops the next renewal. You keep access to member offers until the end of the period you have already paid for, and you will not be charged again. Refunds are covered by our Refund and Cancellation Policy.

6. Your right to withdraw (EU and UK consumers)

If you live in the European Union or the United Kingdom, you can withdraw from a new paid membership within 14 days of buying it, without giving a reason, by cancelling in your account or writing to help@worldretail.group. When you start a membership you ask us to begin providing it straight away. If you withdraw after using member offers during those 14 days, we may keep an amount proportionate to the service you received before you withdrew. Full details are in the Refund and Cancellation Policy.

7. Family memberships

The person who buys a Family membership is the account holder and is responsible for its payments. The account holder can add people from their household up to the number of places in the plan, and remove them at any time. Each person added gets their own account and their own WorldRetail Pass. Removing someone, or cancelling the membership, ends their member access at the same time as the account holder's.

8. Gift and employer codes

Gift codes and codes provided by an employer or partner give a fixed number of months of membership. A code can be used once, must be used before its expiry date, has no cash value and cannot be exchanged for money. Memberships started with a code do not renew automatically. A code cannot be used while you already have an active paid membership.

9. Using offers

  • Each offer shows its conditions: for example the days and times it applies, minimum spend, maximum saving, how often you can use it, booking requirements, the locations it is valid at, and which memberships include it. Read them before you use an offer.
  • To use an in-store offer, tell staff you are a WorldRetail member and show your live WorldRetail Pass before you pay. Staff confirm the redemption by scanning your pass or entering their business PIN on your phone. Each redemption gets a reference number.
  • Businesses may refuse an offer if its conditions are not met, if your membership is not active, or if they reasonably suspect misuse.
  • Offers can change or end. We try to keep listings accurate, but we cannot guarantee that a particular offer will be available at a particular time.
  • "Savings" figures in your account are estimates based on the offer and, where staff entered it, your bill. They are for your information only.

Some offers are member discount codes for online shops. Codes are for your personal use and must not be published or shared. Some offers use partner (affiliate) links, which we label. If you buy through a partner link we may receive a commission from the shop; this does not change the price you pay. Purchases from online shops are made under that shop's own terms.

11. Your WorldRetail Pass

Your pass is personal to you. Its code changes every 30 seconds and each code can be used once, so screenshots and copies do not work. Do not share, copy, record or attempt to reproduce your pass, and do not let anyone else use it. We may invalidate pass codes, limit redemptions, or suspend an account where we see signs of sharing or misuse.

12. Acceptable use

You must use WorldRetail lawfully and in line with our Acceptable Use Policy. In particular, you must not scrape or copy the offer catalogue, use automated tools to access the service, create accounts in bulk, resell membership or codes, or harass the staff of participating businesses.

13. Our content

The WorldRetail name, logo, website, apps and the way offers are presented belong to us or our licensors. You may use them only to use WorldRetail for your own personal, non-commercial purposes. Business names, logos, photos and offer descriptions belong to the businesses that provided them.

14. Suspension and closing accounts

We may suspend or close an account, invalidate pass codes, or cancel a membership if you seriously or repeatedly break these terms, if we reasonably suspect fraud or abuse, or if we are required to by law. Where we can, we will tell you why and give you a chance to respond. If we close a paid account without a breach on your part, we refund the unused part of the period you paid for. You can close your account at any time.

15. The service

We work to keep WorldRetail available and accurate, but it is provided as it is and as available. Information about businesses and offers is supplied by those businesses. We may change, add or remove features, cities and offers. If a change significantly reduces what your paid plan includes, you may cancel and receive a refund for the unused part of your current period.

16. Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not responsible for the goods or services provided by participating businesses, for a business refusing or changing an offer, or for losses that were not reasonably foreseeable. Our total liability to you in connection with WorldRetail in any 12-month period is limited to the amount you paid us for your membership in that period.

17. Changes to these terms

We may update these terms, for example when we change the service or the law changes. We will tell you about material changes by email or in the app at least 30 days before they apply to you. If you do not agree with a change, you can cancel before it takes effect. The date at the top of this page shows when the terms last changed.

18. Law and disputes

These terms are governed by the laws applicable in the Emirate of Sharjah and the federal laws of the United Arab Emirates. Please contact us first at help@worldretail.group so we can try to resolve any problem. Disputes that cannot be resolved informally are subject to the jurisdiction of the courts of the Emirate of Sharjah.

If you are a consumer living in another country, you also keep the protection of the mandatory laws of that country, and you may bring proceedings in the courts where you live where that law allows.

19. Contact

World Retail Group LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. Support: help@worldretail.group · Legal: legal@worldretail.group