Merchant Terms

These terms are an agreement between World Retail Group LLC ("WorldRetail", "we") and the business that lists on WorldRetail ("you", "the business"). The person who creates the business account confirms they are authorised to accept these terms for the business. Our Acceptable Use Policy also applies.

WorldRetail is operated by World Retail Group LLC, a limited liability company registered in the Sharjah Media City Free Zone (Shams), United Arab Emirates, licence number 2648691.01, with its registered address at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates.

1. Listing on WorldRetail

• You must be a lawfully operating business with the licences needed for what you sell, in every place you list.
• Before your business and offers appear, we review them. We may ask for changes, verify your details, or decline a listing. Verified businesses carry a badge and their offers publish without review.
• You are responsible for keeping your business details, locations, opening hours and contact information accurate.

2. Your content

• You confirm that you own, or have permission to use, every name, logo, photo and text you upload.
• You give WorldRetail a non-exclusive, worldwide, royalty-free licence to host, display, adapt (for example resize or crop) and promote that content on WorldRetail and in our marketing of the platform, for as long as you list with us and for a reasonable time afterwards to remove it.
• Content must be accurate and must not be unlawful, offensive or misleading.

3. Offers

• You decide what you offer and set its conditions in the dashboard: dates, days, hours, locations, minimum spend, maximum saving, limits per member, total limits, which memberships it applies to, and booking requirements.
• Offers must be genuine. A "normal price" you state must be a price you actually charge other customers.
• While an offer is live, you must honour it for any member who shows a valid WorldRetail Pass and meets its conditions.
• You can pause or end an offer at any time. Redemptions already confirmed must still be honoured.
• If you publish online codes or partner (affiliate) links, you are responsible for them working as described and for complying with any affiliate network's terms.

4. Redeeming offers

• Your staff confirm redemptions by scanning the member's live pass in the WorldRetail dashboard, entering the member number and live code, or entering your business PIN on the member's phone. Each confirmed redemption has a reference number.
• Keep your PIN private and change it when staff leave. You are responsible for the actions of the team members you add and the roles you give them.
• If a redemption was confirmed in error, you can void it within 7 days from the dashboard.
• You must not record redemptions that did not happen.

5. Member data

When a member redeems an offer, you see their name, member number, membership tier and status, and the redemption details. For this data:

• you may use it only to confirm redemptions, prevent misuse of your offers, and keep your own business and tax records
• you must not use it to contact, market to or profile members, or combine it with other data to identify them further, unless the member gives you their details directly and separately
• you must keep it secure, limit access to staff who need it, and delete it when you no longer need it for those purposes
• you must tell us without undue delay at legal@worldretail.group if you become aware of unauthorised access to it

Each of WorldRetail and the business is responsible for its own use of member data under applicable data protection law. Our Privacy Policy explains what members are told.

6. Plans and fees

• Free listing: a business profile and up to the number of live offers, locations and team accounts shown on the business page, at no cost.
• WorldRetail Business Pro: a paid subscription with higher limits and extra features. It is billed in advance, monthly or annually, in the currency of your region, excluding applicable taxes, and renews automatically until you cancel. Cancellation takes effect at the end of the current period.
• Promotions: featured or sponsored placements are agreed separately and are always labelled to members.
• We do not currently charge a commission on in-store redemptions. If we introduce new fees, we give you at least 30 days' notice and you can stop listing before they apply.
• We may change plan limits or prices with at least 30 days' notice.

7. Your goods and services

You are solely responsible for the goods and services you provide to members, including their quality, safety, pricing, taxes, and compliance with the laws that apply to your business. You will handle complaints about them directly and in good faith.

8. Suspension and removal

We may pause offers, suspend or remove a listing if you break these terms, if members repeatedly report that valid offers are refused, if we reasonably suspect fraud, or if required by law. Where we can, we tell you why and give you a chance to fix the problem first. You can stop listing at any time by ending your offers and writing to partners@worldretail.group.

9. Liability and indemnity

WorldRetail provides the platform as it is and as available and does not guarantee a particular number of members, visits or redemptions.

Nothing in these terms limits liability that cannot be limited by law. Subject to that, WorldRetail's total liability to you in any 12-month period is limited to the fees you paid us in that period, and neither party is liable for indirect or consequential loss or loss of profit.

You will compensate WorldRetail for claims by members or third parties caused by your goods or services, your content, or your breach of these terms.

10. Changes

We may update these terms. For material changes we give you at least 30 days' notice by email or in the dashboard. If you continue listing after the change applies, the updated terms apply.

11. Law and disputes

These terms are governed by the laws applicable in the Emirate of Sharjah and the federal laws of the United Arab Emirates. The courts of the Emirate of Sharjah have exclusive jurisdiction over disputes under these terms. Please contact partners@worldretail.group first so we can try to resolve any issue.

12. Contact

World Retail Group LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. Partners: partners@worldretail.group · Legal: legal@worldretail.group