Refund and Cancellation Policy

This policy forms part of our Terms of Membership and Use.

Cancelling your membership

• Go to Account → Membership and choose Cancel membership. You do not need to call or email us.
• Cancellation stops your next renewal. You keep member access until the end of the period you have already paid for, and you are not charged again.
• You can change your mind before that date and keep your membership from the same page.
• We email you to confirm the cancellation.

Free trials

If you cancel during a free trial, you are not charged. If you do not cancel before the trial ends, your membership starts and the first payment is taken.

Refunds

14-day right of withdrawal (EU and UK consumers). If you live in the European Union or the United Kingdom, you can withdraw from a new paid membership within 14 days of buying it. If you have not used any member offers, you receive a full refund. If you have used member offers during that time, we may keep an amount proportionate to the period you used the membership before withdrawing.

Billing errors. If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the incorrect amount in full.

If we close your account without a breach of our terms on your part, or significantly reduce what your plan includes, we refund the unused part of your current period.

Otherwise, payments for a period that has started are not refunded for partial use, except where the law where you live requires it.

Business Pro subscriptions

Businesses can cancel Business Pro at any time. Cancellation takes effect at the end of the current billing period. Fees for a period that has started are not refunded, except for billing errors or where the law requires it.

Gift and employer codes

Codes that have been redeemed cannot be refunded or exchanged. Unredeemed codes bought directly from WorldRetail can be refunded within 14 days of purchase.

How refunds are paid

Refunds go back to the original payment method. They usually arrive within 5 to 10 business days, depending on your bank.

Contact

help@worldretail.group, with your member number and the date of the charge.